Privacy Policy

RentOn ("the Service") is a digital rental listing and notification tool. We take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal data when you use the Service.

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Data We Collect

Information you provide directly

• Account data: your LINE user ID, display name, and profile picture, provided when you sign in with LINE
• Payment data: subscription and payment information processed by our third-party payment provider (Gumroad), including your email address; we never receive or store your credit card number
• Search preferences: the rental search and notification criteria you set (such as area, rent range, and room type)
• Referral data: the invite code generated when you use the "Invite friends" feature, and the referral relationship and reward records between you and the user who invited you or whom you invited
• Lister data: if you provide a listing to the Service for publication, the name or title, contact details, listing text, and photos you supply
• Any other information you choose to provide

Information collected automatically

• Device information: device type, operating system, browser
• Usage data: pages viewed, clicks (including link clicks in notification messages), time spent
• Network data: IP address
• Data collected via cookies and similar technologies

2. Personal Data in Listing Information

Listings shown on the Service come from two sources:

• Public sources: rental posts published publicly online (such as public Facebook groups), which may include contact details the poster chose to make public, such as a name, phone number, or messaging app ID. We use this information to aggregate, match, and deliver rental listing notifications, and to display listings on the Service and on RentOn's official social media accounts (such as Threads, our Facebook page, and our LINE official account). The original poster may ask us at any time, as described below, to stop using or remove it; content already shared on our social media accounts will be removed within 1 business day of the request.
• Provided directly by a lister: if you, as a landlord, agent, real estate brokerage, or other lister, provide listing information (text, photos) and your name or title, phone number, LINE ID, or other contact details to the Service for publication (and, if you list as a real estate brokerage, the brokerage name, business type, branch, and licence number you declare), those contact details and brokerage details are shown on the listing page so that users of the Service can enquire about viewing, and may be shared together with the listing on RentOn's official social media accounts (such as Threads, our Facebook page, and our LINE official account). Beyond that, we do not use them for any other purpose or share them with other third parties.

If you are the poster or lister of a listing and would like your information corrected or removed from the Service, email support@getrenton.com or message our LINE official account, with a link to the original post or the listing details. We will process your request and respond within 3 business days. If you listed through our listing feature, you can also edit or take down your listing yourself at any time under "My listings".

3. How We Use Your Data

1. Providing the Service: processing your subscription, delivering purchased features
2. Publishing listings: at a lister's request, presenting the listing information and contact details they provide to users of the Service
3. Account management: creating and managing your account, handling payments and refunds
4. Customer support: responding to inquiries and resolving issues
5. Service improvement: analysing usage patterns to improve quality and experience
6. Marketing: sending service updates and promotional content, where you have consented
7. Legal compliance: complying with applicable laws and regulations

4. Sharing Your Data

We do not sell your personal data. We may share it in the following circumstances:

Service providers

• Payment processing (Gumroad)
• Cloud and database hosting
• LINE (sign-in and notification delivery)
• Analytics services

These providers may only use your data to perform services on our behalf.

Legal requirements

We may disclose your data when required by law or to protect the rights, property, or safety of the Service, its users, or the public.

Business transactions

If the Service undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

Other users, through the invite feature

If you join the Service through an invite link, you and the user who invited you will each see the other's LINE display name and profile picture in the Service's invite features.

5. Data Security

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Restricted staff access to personal data
• Regular review and updates of security measures
• Partnering with security-compliant service providers

Please note that no internet transmission is 100% secure and we cannot guarantee absolute data security.

6. Your Rights

You have the right to access, copy, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at support@getrenton.com.

7. Cookies

We use cookies and similar technologies to maintain login sessions, remember preferences, and analyse usage. You can manage or reject cookies through your browser settings, though doing so may affect some features.

8. Children's Privacy

The Service is not directed at individuals under 18. We do not knowingly collect personal data from children.

9. Policy Changes

We may update this Privacy Policy from time to time. Continued use of the Service after changes are published constitutes your acceptance of the updated policy.

10. Contact Us

• Email: support@getrenton.com

Last updated: 27 September 2026